DURATION

5 months

ROLE

UX Researcher

Synopsis

In my role as the primary UX Researcher for a Continuous Glucose Monitoring app (CGMa) in the healthcare domain, I undertook the following responsibilities:

• Conducted over 7 moderated usability tests.

• Defined study objectives and ensured adherence to protocols.

• Established participant screening criteria and coordinated with recruitment agencies for usability testing.

• Collaborated with PMs and UX Designers to set test goals, requirements, and discussion guides.

• Communicated research findings through both written reports and oral presentations.

Business Problem

Diabetes Management in Real-Time: Traditional glucose monitoring methods present multiple challenges:

• Inconsistency: Manual glucose measurements can vary due to user errors and device calibration.

• Gaps in Data: Sporadic testing provides limited snapshots, missing critical glucose fluctuations.

• Discomfort: Regular finger-pricks can be intrusive, discouraging consistent monitoring.

• Safety Concerns: Delayed detection of abnormal glucose levels might result in severe complications.

• Reactive Instead of Proactive: Limited data restricts preemptive actions against potential glucose anomalies.

Solution

Innovative Solution: Continuous Glucose Monitoring (CGM) Systems

• Real-Time Monitoring: Continuous tracking offers a holistic view of glucose trends throughout each day.

• Proactive Alerts: Immediate notifications when glucose deviates from the optimal range, ensuring timely intervention.

• User-Friendly: With a single sensor application, users get days to weeks of continuous data, minimizing the discomfort of regular pricks.

• Data-Driven Insights: Continuous data equips users with knowledge about the impacts of activities, diet, and medications on their glucose levels.

• Empowered Management: Continuous feedback enables informed decisions for insulin, diet, and other lifestyle choices, enhancing diabetes control.

UX Research Methods Used

• Remote Usability Testing

• Interviews

• Competitive Analysis

• Affinity Mapping

Teams I worked heavily with

• Research

• Product management

• Design

• Engineering (including Developers and Software Engineers)